Very good – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Very satisfied with service received. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

I am extremely happy with the service I have received thus far. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Ben Gash has been absolutely fantastic! Not only did he source exactly what I asked at VERY short notice he made the documents easy to sign as I was WFH and I didn't have access to a printer, he made sure I got exactly what I asked for, promptly and easily and without any fuss or stress. His customer service was nothing short of spectacular. He has also followed up with me as a duty of aftercare for my booking to make sure all went according to what was planned. I will 100% be going to Ben for all my future requirements, he and the service I received at Hospitality Guaranteed was brilliant. I have been a PA for 10 years now and have never come across a supplier who took so much time and effort in ensuring the service I got was as professional and timely as this. Thank you Ben for making my job easy! – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Always top notch and very responsive to requests however last minute they may be! – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Very helpful – How would you describe the overall customer service from Hospitality Guaranteed?

• 8/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

Great comms and dealt with my query promptly – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Over all customer service is very good, I have marked down on the sourcing venue, only because I have selected where we wanted to go myself. – How would you describe the overall customer service from Hospitality Guaranteed?

• 8/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

Hospitality Guaranteed have that right mix of friendly attitude mixed with total professionalism and efficiency. A commodity getting rarer every day. Keep it up. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

I often have last minute requests and variations and the team always help with positivity and speed! – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Very good, friendly and helpful people. – How would you describe the overall customer service from Hospitality Guaranteed?

• 8/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

• 8/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Fab! Great team of people doing a great job – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Very good support from Stacey Houldsworth. I was pleased that whatever changes, or queries I had Stacey responded quickly and efficiently and always kept up with our rapid changes right up to the day before our event. I will recommend the service to my colleagues with no hesitation. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Always great service. Friendly but professional too! – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

very good - friendly staff, thorough in their search of appropriate venues and stick to the brief – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Rachel Imeson was very helpful, she kept in touch and actioned my requests quickly. Thank you. – How would you describe the overall customer service from Hospitality Guaranteed?

• 8/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

Smooth – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

I have never had any issues with Hospitality Guaranteed, their service is extremely fast and efficient. The staff are very friendly and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Very good - really like how Sarah checked the invoice details given from the venue were correct before raising the invoice. Haven't had this before and thought it was a very nice and professional touch. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

I usually speak to 'Accommodation' so this is my first time with 'Conferences', great customer service and knowledge. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Always prompt and work to meet your requirements – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Very good thanks. Zero for sourcing as I knew venue I wanted to use. :-) Kx – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 0/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Stacey gave great customer service, always available to discuss my booking, and excellent communication all round. – How would you describe the overall customer service from Hospitality Guaranteed?

• 8/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

really efficient and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

I choose the venue and self managed the booking but HG helped me when I needed it through the process and after the event contacted me for feedback on the venue and event, very professional and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

• 8/10 – Please rate the speed and efficiency of our service.
• 7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Quick turnaround and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Working with HG has improved my working life. The staff are wonderfully helpful and friendly and nothing is too much trouble. I feel as if I have known them all my life and I know that we will work well together. I had very little training changing from the last company I used but I had no need to worry because the HG portal is very easy to use. At each step of a hotel booking I receive an email telling me what the next step is, whether it is the fact that some hotel options have been chosen or if the contract is ready to sign etc so nothing is missed out which is fantastic. They usually provide a few hotel options for me to choose from. The fact that invoices appear on my dashboard soon after checking out of a hotel and is all ready for me to print off has really helped. I also like the way that I can contact HG staff with a direct works personal email address and telephone number rather than a group inbox or group pick up. I look forward to working with them in the future. Thank you HG – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

wonderful – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

The customer service team have been excellent, cannot fault them with the help, advise and changes that they have had to carry out with this booking. They have been in contact at every stage and guided me through the process which was new to us. Thank you – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 6/10 – Please rate the speed and efficiency of our service.
• 6/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

Love dealing with HG, good service and personnel – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Friendly and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

• 7/10 – Please rate the speed and efficiency of our service.
• 7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?