We have been working closely with HG for 5 years now and they have always provided top class customer service. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

overall v good – How would you describe the overall customer service from Hospitality Guaranteed?

• 7/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 7/10 – Please rate how our team performed in sourcing venues that match your brief?

I’d just like to say that the Hospitality Direct team are extremely easy to work with and so helpful. If only the hotels were the same! I noticed a bit of a delay in response during my last conference booking but I understand that was due to someone leaving. Generally excellent though. – How would you describe the overall customer service from Hospitality Guaranteed?

• 8/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

Customer service is always first rate, the right level of friendliness and professionalism. If they don't know the answer they will go to find it. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Excellent, helpful and prompt service from Natalie :) – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Our account manager, Sarah Tweddle, knows the format of our conferences and always ensures I have everything I need. I can always trust that she will have everything covered. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Good as always – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Always very helpful – How would you describe the overall customer service from Hospitality Guaranteed?

• 8/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 8/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Outstanding. Always very friendly but maintaining that professional and efficient manner. – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Very good, very efficient – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

I have always received good service, staff are always polite and helpful and nothing is ever too much trouble even when I want changes made. – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Friendly & very efficient – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

HG are one of the best companies I have used for events. Always efficient and willing to discuss options to provide the best meeting / event possible. – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Brilliant as usual – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

As good as always, your service makes booking an external event quick and easy. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Good service – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Great, always so helpful and friendly – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Absolutely brilliant service and complete professionalism throughout :-) – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Very efficient & professional, particularly as this was a "short notice" booking. Excellent follow up service offered post meeting & my feedback was taken on board and a swift response from the venue obtained and fed back to me – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 8/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

Friendly and helpful. – How would you describe the overall customer service from Hospitality Guaranteed?

• 8/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

very happy with the friendly and prompt service I receive from your teams – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Very good. Most of all Stacey gave me confidence she would always carry out my requests and communicate information correctly and in a timely manner. Plus always very helpful and happy all the time. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

Very friendly and courteous team. – How would you describe the overall customer service from Hospitality Guaranteed?

• 8/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

EXCELLENT! – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Always followed up with an email are phone call which was very helpful. We did go back with changes but were very accommodating to assist. – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Great service. We had a great conference HG made booking the venue easy letting me focus on the content of the day itself. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

very good – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Customer service good as usual. – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

Hospitality Guaranteed are superb at what they do and despite the overwhelmingly negative experience we had in terms of the venue and their response I would without question recommend HG moving forward. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Always excellent service ... very friendly, knowledgeable and patient. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Excellent service from Ben Gash, as always. Always friendly and professional! – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Excellent. It was not a case of once booked now move on, the support was there all through the event and after it sorting out a minor problem. A pleasure to work with all the team. – How would you describe the overall customer service from Hospitality Guaranteed?

• 9/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

• 8/10 – Please rate the speed and efficiency of our service.
• 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 8/10 – Please rate how our team performed in sourcing venues that match your brief?

• 8/10 – Please rate the speed and efficiency of our service.
• 7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

fantasically friendly – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

excellent – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?

Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 9/10 – Please rate how our team performed in sourcing venues that match your brief?

Very good. We work on the self managed basis and already know the venue we want however despite this the HG team are always very helpful and efficient when it comes to contracting and invoicing. – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?