Hospitality Guaranteed Reviews

Based on 291 reviews and 290 ratings our customers rate us 9.5/10.

  1. Very good. We work on the self managed basis and already know the venue we want however despite this the HG team are always very helpful and efficient when it comes to contracting and invoicing. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    12 Mar 19 Add public reply

  2. Good communication and fast response to any changes that I requested – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    12 Mar 19 Add public reply

  3. Great service, Thanks to Ben Gash for all your help! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    12 Mar 19 Add public reply

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    06 Mar 19 Add public reply

  4. I LOVE HG... They are the "TOP GUN" of their field. The best of the best, the elite!!! Do you have a clear view of my opinion? Great value for money! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    27 Feb 19 Add public reply

  5. Helpful, efficient and accommodating. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    26 Feb 19 Add public reply

  6. Helpful, efficient and accommodating. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    26 Feb 19 Add public reply

  7. Stacey was very good at keeping me update – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    18 Feb 19 Add public reply

  8. Fab, love dealing with HG – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    18 Feb 19 Add public reply

  9. Very good – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    15 Feb 19 Add public reply

  10. Very good – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    15 Feb 19 Add public reply

  11. Very satisfied with service received. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    15 Feb 19 Add public reply

  12. I am extremely happy with the service I have received thus far. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    15 Feb 19 Add public reply

  13. Ben Gash has been absolutely fantastic! Not only did he source exactly what I asked at VERY short notice he made the documents easy to sign as I was WFH and I didn't have access to a printer, he made sure I got exactly what I asked for, promptly and easily and without any fuss or stress. His customer service was nothing short of spectacular. He has also followed up with me as a duty of aftercare for my booking to make sure all went according to what was planned. I will 100% be going to Ben for all my future requirements, he and the service I received at Hospitality Guaranteed was brilliant. I have been a PA for 10 years now and have never come across a supplier who took so much time and effort in ensuring the service I got was as professional and timely as this. Thank you Ben for making my job easy! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    15 Feb 19 Add public reply

  14. Always top notch and very responsive to requests however last minute they may be! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    14 Feb 19 Add public reply

  15. Very helpful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    14 Feb 19 Add public reply

  16. Great comms and dealt with my query promptly – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    08 Feb 19 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    04 Feb 19 Add public reply

  17. Over all customer service is very good, I have marked down on the sourcing venue, only because I have selected where we wanted to go myself. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    30 Jan 19 Add public reply

  18. Hospitality Guaranteed have that right mix of friendly attitude mixed with total professionalism and efficiency. A commodity getting rarer every day. Keep it up. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    29 Jan 19 Add public reply

  19. I often have last minute requests and variations and the team always help with positivity and speed! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    17 Jan 19 Add public reply

  20. Very good, friendly and helpful people. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    16 Jan 19 Add public reply

  21. Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    16 Jan 19 Add public reply

  22. Fab! Great team of people doing a great job – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    14 Jan 19 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    07 Jan 19 Add public reply

  23. Very good support from Stacey Houldsworth. I was pleased that whatever changes, or queries I had Stacey responded quickly and efficiently and always kept up with our rapid changes right up to the day before our event. I will recommend the service to my colleagues with no hesitation. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    20 Dec 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    20 Dec 18 Add public reply

  24. Always great service. Friendly but professional too! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    20 Dec 18 Add public reply

  25. very good - friendly staff, thorough in their search of appropriate venues and stick to the brief – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    19 Dec 18 Add public reply

  26. Rachel Imeson was very helpful, she kept in touch and actioned my requests quickly. Thank you. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    11 Dec 18 Add public reply

  27. Smooth – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    10 Dec 18 Add public reply

  28. I have never had any issues with Hospitality Guaranteed, their service is extremely fast and efficient. The staff are very friendly and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    07 Dec 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    29 Nov 18 Add public reply

  29. Very good - really like how Sarah checked the invoice details given from the venue were correct before raising the invoice. Haven't had this before and thought it was a very nice and professional touch. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    29 Nov 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    28 Nov 18 Add public reply

  30. I usually speak to 'Accommodation' so this is my first time with 'Conferences', great customer service and knowledge. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    19 Nov 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    13 Nov 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    13 Nov 18 Add public reply

  31. Always prompt and work to meet your requirements – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    22 Oct 18 Add public reply

  32. Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    12 Oct 18 Add public reply

  33. Very good thanks. Zero for sourcing as I knew venue I wanted to use. :-) Kx – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 0/10 – Please rate how our team performed in sourcing venues that match your brief?

    11 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    09 Oct 18 Add public reply

  34. Stacey gave great customer service, always available to discuss my booking, and excellent communication all round. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    08 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

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