Hospitality Guaranteed Reviews
Based on 364 reviews and 363 ratings our customers rate us 9.5/10.
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Sarah Tweddle is outstanding - Not sure we would of got everything finalised without her expert advice and assistance. A real credit to HG and a huge help with our bookings – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Vicki Talbott – 08 Feb 21 – Add public reply
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Brilliant service. Nothing seems to be too much trouble even with last minute cancellations / additions - outstanding. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Vicki Talbott – 08 Feb 21 – Add public reply
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Excellent service from Sarah Tweddle. Assisting and on call at all hours of the day - outstanding ! – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Vicki Talbott – 08 Feb 21 – Add public reply
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Sarah Tweddle has been my contact for the booking, at all times she has been incredibly knowledgeable, polite, patient and an absolute joy to work with. She has taken on board the brief to the highest regard and her service and efficiency is second to none in a very challenging time for all. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Vicki Talbott – 04 Feb 21 – Add public reply
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Very good. Always helpful and proactive. – How would you describe the overall customer service from Hospitality Guaranteed?
- 8/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 8/10 – Please rate how our team performed in sourcing venues that match your brief?
FW/Wiltshire – 26 Jan 21 – Add public reply
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- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Ian Phillipson – 26 Jan 21 – Add public reply
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Always good, professional and keen to find a solution for our needs. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Ian Phillipson – 01 Oct 20 – Add public reply
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Excellent as usual, especially in the current climate to find safe locations to use. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Ian Phillipson – 01 Oct 20 – Add public reply
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awesome – How would you describe the overall customer service from Hospitality Guaranteed?
- 8/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
sharon warner – 12 Aug 20 – Add public reply
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10/10 never have any issues. Extremely helpful and friendly. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Rachel Selby – 12 Aug 20 – Add public reply
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Most excellent – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Sharon.warner@ – 21 Jul 20 – Add public reply
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awesome – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Sharon Warner – 21 Jul 20 – Add public reply
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Awesome!! – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Sharon Warner – 16 Jul 20 – Add public reply
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Fantastic. Emily from HG is always friendly, helpful and supportive when it comes helping setting up conferences and meetings – How would you describe the overall customer service from Hospitality Guaranteed?
- 8/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
David Fittes – 18 Mar 20 – Add public reply
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- 9/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Alison Wilson – 10 Mar 20 – Add public reply
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Efficient and Professional – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Gary Gray – 10 Mar 20 – Add public reply
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Natalie was incredibly friendly, efficient and helpful throughout the whole process. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Emily Armstrong – 02 Mar 20 – Add public reply
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very, very, very, very, very ok :-) – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Ian Phillipson – 02 Mar 20 – Add public reply
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Professional, friendly, open-minded and helpful. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Ian Phillipson – 02 Mar 20 – Add public reply
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Great - very happy with all aspects of service from HG. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Ian Phillipson – 02 Mar 20 – Add public reply
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Sarah was efficient, reliable and went the extra mile to ensure our requirements were met. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Lynn White – 26 Feb 20 – Add public reply
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Customer service is always excellent – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Lisa James – 18 Feb 20 – Add public reply
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Very efficient and friendly, Natalie was very helpful and patient throughout the whole process. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Emily Armstrong – 31 Jan 20 – Add public reply
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- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Steve Abrahams – 28 Jan 20 – Add public reply
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We have been working closely with HG for 5 years now and they have always provided top class customer service. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Mark – 14 Jan 20 – Add public reply
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overall v good – How would you describe the overall customer service from Hospitality Guaranteed?
- 7/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 7/10 – Please rate how our team performed in sourcing venues that match your brief?
Ian Martin – 24 Dec 19 – Add public reply
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I’d just like to say that the Hospitality Direct team are extremely easy to work with and so helpful. If only the hotels were the same! I noticed a bit of a delay in response during my last conference booking but I understand that was due to someone leaving. Generally excellent though. – How would you describe the overall customer service from Hospitality Guaranteed?
- 8/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 8/10 – Please rate how our team performed in sourcing venues that match your brief?
Fiona Wassell – 20 Dec 19 – Add public reply
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Customer service is always first rate, the right level of friendliness and professionalism. If they don't know the answer they will go to find it. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Linda Henman – 09 Dec 19 – Add public reply
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Excellent, helpful and prompt service from Natalie :) – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
sally Thompson – 28 Nov 19 – Add public reply
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Our account manager, Sarah Tweddle, knows the format of our conferences and always ensures I have everything I need. I can always trust that she will have everything covered. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Julie Chapple – 22 Nov 19 – Add public reply
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Good as always – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 8/10 – Please rate how our team performed in sourcing venues that match your brief?
Fraser Burling – 19 Nov 19 – Add public reply
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- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Ann-Marie Jones – 15 Nov 19 – Add public reply
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Always very helpful – How would you describe the overall customer service from Hospitality Guaranteed?
- 8/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Lisa James – 08 Nov 19 – Add public reply
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- 8/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
Karen Butcher – 08 Nov 19 – Add public reply
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- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Michelle Dobson – 07 Nov 19 – Add public reply
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Outstanding. Always very friendly but maintaining that professional and efficient manner. – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Linda Henman – 10 Oct 19 – Add public reply
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Very good, very efficient – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
helen carruthers – 27 Sep 19 – Add public reply
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I have always received good service, staff are always polite and helpful and nothing is ever too much trouble even when I want changes made. – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Fiona – 30 Aug 19 – Add public reply
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Friendly & very efficient – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Carla Warrren – 22 Aug 19 – Add public reply
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- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Freya Jones – 14 Aug 19 – Add public reply
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HG are one of the best companies I have used for events. Always efficient and willing to discuss options to provide the best meeting / event possible. – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Linda – 24 Jul 19 – Add public reply
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Excellent – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Linda – 24 Jul 19 – Add public reply
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Brilliant as usual – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Fiona – 24 Jul 19 – Add public reply
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As good as always, your service makes booking an external event quick and easy. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Fraser Burling – 16 Jul 19 – Add public reply
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Good service – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Tracey Doughty – 15 Jul 19 – Add public reply
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Great, always so helpful and friendly – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Beth – 09 Jul 19 – Add public reply
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Absolutely brilliant service and complete professionalism throughout :-) – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Jacqui Souden – 21 Jun 19 – Add public reply
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Very efficient & professional, particularly as this was a "short notice" booking. Excellent follow up service offered post meeting & my feedback was taken on board and a swift response from the venue obtained and fed back to me – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Hilary Martyn-Clark – 20 Jun 19 – Add public reply
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- 8/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 8/10 – Please rate how our team performed in sourcing venues that match your brief?
Tracey Doughty – 20 Jun 19 – Add public reply
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Friendly and helpful. – How would you describe the overall customer service from Hospitality Guaranteed?
- 8/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 8/10 – Please rate how our team performed in sourcing venues that match your brief?
Patricia Downes – 12 Jun 19 – Add public reply
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