Hospitality Guaranteed Reviews

1. We have been working closely with HG for 5 years now and they have always provided top class customer service. – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Mark – 14 Jan 20 – Add public reply
2. overall v good – How would you describe the overall customer service from Hospitality Guaranteed?

   • 7/10 – Please rate the speed and efficiency of our service.
   • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 7/10 – Please rate how our team performed in sourcing venues that match your brief?

   Ian Martin – 24 Dec 19 – Add public reply
3. I’d just like to say that the Hospitality Direct team are extremely easy to work with and so helpful. If only the hotels were the same! I noticed a bit of a delay in response during my last conference booking but I understand that was due to someone leaving. Generally excellent though. – How would you describe the overall customer service from Hospitality Guaranteed?

   • 8/10 – Please rate the speed and efficiency of our service.
   • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

   Fiona Wassell – 20 Dec 19 – Add public reply
4. Customer service is always first rate, the right level of friendliness and professionalism. If they don't know the answer they will go to find it. – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Linda Henman – 09 Dec 19 – Add public reply
5. Excellent, helpful and prompt service from Natalie :) – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   sally Thompson – 28 Nov 19 – Add public reply
6. Our account manager, Sarah Tweddle, knows the format of our conferences and always ensures I have everything I need. I can always trust that she will have everything covered. – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Julie Chapple – 22 Nov 19 – Add public reply
7. Good as always – How would you describe the overall customer service from Hospitality Guaranteed?

   • 9/10 – Please rate the speed and efficiency of our service.
   • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

   Fraser Burling – 19 Nov 19 – Add public reply
8. • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Ann-Marie Jones – 15 Nov 19 – Add public reply
9. Always very helpful – How would you describe the overall customer service from Hospitality Guaranteed?

   • 8/10 – Please rate the speed and efficiency of our service.
   • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Lisa James – 08 Nov 19 – Add public reply
10. • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.

    Karen Butcher – 08 Nov 19 – Add public reply
11. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Michelle Dobson – 07 Nov 19 – Add public reply
12. Outstanding. Always very friendly but maintaining that professional and efficient manner. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Linda Henman – 10 Oct 19 – Add public reply
13. Very good, very efficient – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    helen carruthers – 27 Sep 19 – Add public reply
14. I have always received good service, staff are always polite and helpful and nothing is ever too much trouble even when I want changes made. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Fiona – 30 Aug 19 – Add public reply
15. Friendly & very efficient – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Carla Warrren – 22 Aug 19 – Add public reply
16. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Freya Jones – 14 Aug 19 – Add public reply
17. HG are one of the best companies I have used for events. Always efficient and willing to discuss options to provide the best meeting / event possible. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Linda – 24 Jul 19 – Add public reply
18. Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Linda – 24 Jul 19 – Add public reply
19. Brilliant as usual – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Fiona – 24 Jul 19 – Add public reply
20. As good as always, your service makes booking an external event quick and easy. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Fraser Burling – 16 Jul 19 – Add public reply
21. Good service – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 15 Jul 19 – Add public reply
22. Great, always so helpful and friendly – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Beth – 09 Jul 19 – Add public reply
23. Absolutely brilliant service and complete professionalism throughout :-) – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Jacqui Souden – 21 Jun 19 – Add public reply
24. Very efficient & professional, particularly as this was a "short notice" booking. Excellent follow up service offered post meeting & my feedback was taken on board and a swift response from the venue obtained and fed back to me – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Hilary Martyn-Clark – 20 Jun 19 – Add public reply
25. • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 20 Jun 19 – Add public reply
26. Friendly and helpful. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Patricia Downes – 12 Jun 19 – Add public reply
27. Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Michelle Dobson – 12 Jun 19 – Add public reply
28. very happy with the friendly and prompt service I receive from your teams – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    karen – 11 Jun 19 – Add public reply
29. Very good. Most of all Stacey gave me confidence she would always carry out my requests and communicate information correctly and in a timely manner. Plus always very helpful and happy all the time. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tina Wilson – 10 Jun 19 – Add public reply
30. Very friendly and courteous team. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Hazel Rockingham – 06 Jun 19 – Add public reply
31. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Claire Lowery – 05 Jun 19 – Add public reply
32. EXCELLENT! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Paul Copper – 05 Jun 19 – Add public reply
33. • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 29 May 19 – Add public reply
34. • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 29 May 19 – Add public reply
35. Always followed up with an email are phone call which was very helpful. We did go back with changes but were very accommodating to assist. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Vicky Forster – 29 May 19 – Add public reply
36. Great service. We had a great conference HG made booking the venue easy letting me focus on the content of the day itself. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Alex – 24 May 19 – Add public reply
37. very good – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Jacob Hastings – 17 May 19 – Add public reply
38. Customer service good as usual. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 10 May 19 – Add public reply
39. Hospitality Guaranteed are superb at what they do and despite the overwhelmingly negative experience we had in terms of the venue and their response I would without question recommend HG moving forward. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Mark Clegg – 08 May 19 – Add public reply
40. Always excellent service ... very friendly, knowledgeable and patient. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Jo-Ann – 07 May 19 – Add public reply
41. • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Lee Budd – 02 May 19 – Add public reply
42. Excellent service from Ben Gash, as always. Always friendly and professional! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Charlea Hubbard – 01 May 19 – Add public reply
43. Excellent. It was not a case of once booked now move on, the support was there all through the event and after it sorting out a minor problem. A pleasure to work with all the team. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Linda – 18 Apr 19 – Add public reply
44. • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Alison Wilson – 15 Apr 19 – Add public reply
45. • 8/10 – Please rate the speed and efficiency of our service.
    • 7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Alison Wilson – 15 Apr 19 – Add public reply
46. fantasically friendly – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Victoria Maddern – 10 Apr 19 – Add public reply
47. excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Yvonne Caffrey – 08 Apr 19 – Add public reply
48. . – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Yvonne Caffrey – 08 Apr 19 – Add public reply
49. Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Linda – 30 Mar 19 – Add public reply
50. Very good. We work on the self managed basis and already know the venue we want however despite this the HG team are always very helpful and efficient when it comes to contracting and invoicing. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Jessica Spragg – 12 Mar 19 – Add public reply

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