Hospitality Guaranteed Reviews

Based on 270 reviews and 269 ratings our customers rate us 9.5/10.

  1. Very good, friendly and helpful people. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    16 Jan 19 Add public reply

  2. Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    16 Jan 19 Add public reply

  3. Fab! Great team of people doing a great job – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    14 Jan 19 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    07 Jan 19 Add public reply

  4. Very good support from Stacey Houldsworth. I was pleased that whatever changes, or queries I had Stacey responded quickly and efficiently and always kept up with our rapid changes right up to the day before our event. I will recommend the service to my colleagues with no hesitation. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    20 Dec 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    20 Dec 18 Add public reply

  5. Always great service. Friendly but professional too! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    20 Dec 18 Add public reply

  6. very good - friendly staff, thorough in their search of appropriate venues and stick to the brief – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    19 Dec 18 Add public reply

  7. Rachel Imeson was very helpful, she kept in touch and actioned my requests quickly. Thank you. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    11 Dec 18 Add public reply

  8. Smooth – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    10 Dec 18 Add public reply

  9. I have never had any issues with Hospitality Guaranteed, their service is extremely fast and efficient. The staff are very friendly and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    07 Dec 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    29 Nov 18 Add public reply

  10. Very good - really like how Sarah checked the invoice details given from the venue were correct before raising the invoice. Haven't had this before and thought it was a very nice and professional touch. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    29 Nov 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    28 Nov 18 Add public reply

  11. I usually speak to 'Accommodation' so this is my first time with 'Conferences', great customer service and knowledge. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    19 Nov 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    13 Nov 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    13 Nov 18 Add public reply

  12. Always prompt and work to meet your requirements – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    22 Oct 18 Add public reply

  13. Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    12 Oct 18 Add public reply

  14. Very good thanks. Zero for sourcing as I knew venue I wanted to use. :-) Kx – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 0/10 – Please rate how our team performed in sourcing venues that match your brief?

    11 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    09 Oct 18 Add public reply

  15. Stacey gave great customer service, always available to discuss my booking, and excellent communication all round. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    08 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Oct 18 Add public reply

  16. really efficient and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    26 Sep 18 Add public reply

  17. I choose the venue and self managed the booking but HG helped me when I needed it through the process and after the event contacted me for feedback on the venue and event, very professional and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    13 Sep 18 Add public reply

  18. Quick turnaround and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    07 Sep 18 Add public reply

  19. Working with HG has improved my working life. The staff are wonderfully helpful and friendly and nothing is too much trouble. I feel as if I have known them all my life and I know that we will work well together. I had very little training changing from the last company I used but I had no need to worry because the HG portal is very easy to use. At each step of a hotel booking I receive an email telling me what the next step is, whether it is the fact that some hotel options have been chosen or if the contract is ready to sign etc so nothing is missed out which is fantastic. They usually provide a few hotel options for me to choose from. The fact that invoices appear on my dashboard soon after checking out of a hotel and is all ready for me to print off has really helped. I also like the way that I can contact HG staff with a direct works personal email address and telephone number rather than a group inbox or group pick up. I look forward to working with them in the future. Thank you HG – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    01 Aug 18 Add public reply

  20. wonderful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    25 Jul 18 Add public reply

  21. The customer service team have been excellent, cannot fault them with the help, advise and changes that they have had to carry out with this booking. They have been in contact at every stage and guided me through the process which was new to us. Thank you – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    12 Jul 18 Add public reply

    • 6/10 – Please rate the speed and efficiency of our service.
    • 6/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    09 Jul 18 Add public reply

  22. Love dealing with HG, good service and personnel – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    03 Jul 18 Add public reply

  23. Friendly and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 7/10 – Please rate the speed and efficiency of our service.
    • 7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    29 Jun 18 Add public reply

  24. First class service. From check-in to departure (including a retirement dinner) - first class - no issues. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    28 Jun 18 Add public reply

  25. Very good. Always there to help with your booking (and the problems I have with working around the database!) – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    20 Jun 18 Add public reply

  26. As always fantastic service. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    20 Jun 18 Add public reply

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    18 Jun 18 Add public reply

  27. Very friendly yet professional. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    12 Jun 18 Add public reply

  28. Good service & accommodating over last minute changes. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 7/10 – Please rate how our team performed in sourcing venues that match your brief?

    12 Jun 18 Add public reply

  29. Very good service from Ben – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    31 May 18 Add public reply

  30. So far excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    25 May 18 Add public reply

  31. This is the first time I have used Hospitality Guaranteed and I am very impressed with this one-shop approach to event management. Good team to work with. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    25 May 18 Add public reply

  32. This was the first time that I had used HG and Ben talked me through the whole process and was very helpful and kept me up to date throughout. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    25 May 18 Add public reply

  33. Excellent, always kept in the loop on progress – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    15 May 18 Add public reply

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