Hospitality Guaranteed Reviews

1. Very good. We work on the self managed basis and already know the venue we want however despite this the HG team are always very helpful and efficient when it comes to contracting and invoicing. – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Jessica Spragg – 12 Mar 19 – Add public reply
2. Good communication and fast response to any changes that I requested – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Carolyn White – 12 Mar 19 – Add public reply
3. Great service, Thanks to Ben Gash for all your help! – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Charlea Hubbard – 12 Mar 19 – Add public reply
4. • 8/10 – Please rate the speed and efficiency of our service.
   • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

   Tracey Doughty – 06 Mar 19 – Add public reply
5. I LOVE HG... They are the "TOP GUN" of their field. The best of the best, the elite!!! Do you have a clear view of my opinion? Great value for money! – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Paul Copper – 27 Feb 19 – Add public reply
6. Helpful, efficient and accommodating. – How would you describe the overall customer service from Hospitality Guaranteed?

   • 8/10 – Please rate the speed and efficiency of our service.
   • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

   Lee Budd – 26 Feb 19 – Add public reply
7. Helpful, efficient and accommodating. – How would you describe the overall customer service from Hospitality Guaranteed?

   • 8/10 – Please rate the speed and efficiency of our service.
   • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

   Lee Budd – 26 Feb 19 – Add public reply
8. Stacey was very good at keeping me update – How would you describe the overall customer service from Hospitality Guaranteed?

   • 9/10 – Please rate the speed and efficiency of our service.
   • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

   Tracey Doughty – 18 Feb 19 – Add public reply
9. Fab, love dealing with HG – How would you describe the overall customer service from Hospitality Guaranteed?

   • 9/10 – Please rate the speed and efficiency of our service.
   • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

   sharon warner – 18 Feb 19 – Add public reply
10. Very good – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Claire Lowery – 15 Feb 19 – Add public reply
11. Very good – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Claire Lowery – 15 Feb 19 – Add public reply
12. Very satisfied with service received. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Fiona – 15 Feb 19 – Add public reply
13. I am extremely happy with the service I have received thus far. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Fiona – 15 Feb 19 – Add public reply
14. Ben Gash has been absolutely fantastic! Not only did he source exactly what I asked at VERY short notice he made the documents easy to sign as I was WFH and I didn't have access to a printer, he made sure I got exactly what I asked for, promptly and easily and without any fuss or stress. His customer service was nothing short of spectacular. He has also followed up with me as a duty of aftercare for my booking to make sure all went according to what was planned. I will 100% be going to Ben for all my future requirements, he and the service I received at Hospitality Guaranteed was brilliant. I have been a PA for 10 years now and have never come across a supplier who took so much time and effort in ensuring the service I got was as professional and timely as this. Thank you Ben for making my job easy! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Katie Shorting – 15 Feb 19 – Add public reply
15. Always top notch and very responsive to requests however last minute they may be! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Gill Lewis – 14 Feb 19 – Add public reply
16. Very helpful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 14 Feb 19 – Add public reply
17. Great comms and dealt with my query promptly – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Karen Hichens – 08 Feb 19 – Add public reply
18. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Lisa James – 04 Feb 19 – Add public reply
19. Over all customer service is very good, I have marked down on the sourcing venue, only because I have selected where we wanted to go myself. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 30 Jan 19 – Add public reply
20. Hospitality Guaranteed have that right mix of friendly attitude mixed with total professionalism and efficiency. A commodity getting rarer every day. Keep it up. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Linda Henman – 29 Jan 19 – Add public reply
21. I often have last minute requests and variations and the team always help with positivity and speed! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Helen Buchanan – 17 Jan 19 – Add public reply
22. Very good, friendly and helpful people. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Fiona W. – 16 Jan 19 – Add public reply
23. Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    James Richardson – 16 Jan 19 – Add public reply
24. Fab! Great team of people doing a great job – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    sharon warner – 14 Jan 19 – Add public reply
25. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Joe Wales – 07 Jan 19 – Add public reply
26. Very good support from Stacey Houldsworth. I was pleased that whatever changes, or queries I had Stacey responded quickly and efficiently and always kept up with our rapid changes right up to the day before our event. I will recommend the service to my colleagues with no hesitation. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Carolyn White – 20 Dec 18 – Add public reply
27. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Helen Buchanan – 20 Dec 18 – Add public reply
28. Always great service. Friendly but professional too! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Kim Willis – 20 Dec 18 – Add public reply
29. very good - friendly staff, thorough in their search of appropriate venues and stick to the brief – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Rebecca Blake – 19 Dec 18 – Add public reply
30. Rachel Imeson was very helpful, she kept in touch and actioned my requests quickly. Thank you. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Jane – 11 Dec 18 – Add public reply
31. Smooth – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Mark – 10 Dec 18 – Add public reply
32. I have never had any issues with Hospitality Guaranteed, their service is extremely fast and efficient. The staff are very friendly and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Rachel Selby – 07 Dec 18 – Add public reply
33. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Jessica Spragg – 29 Nov 18 – Add public reply
34. Very good - really like how Sarah checked the invoice details given from the venue were correct before raising the invoice. Haven't had this before and thought it was a very nice and professional touch. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Jessica Spragg – 29 Nov 18 – Add public reply
35. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Nicole Hartery – 28 Nov 18 – Add public reply
36. I usually speak to 'Accommodation' so this is my first time with 'Conferences', great customer service and knowledge. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    sharon warner – 19 Nov 18 – Add public reply
37. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Sue Absolom – 13 Nov 18 – Add public reply
38. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Susan Absolom – 13 Nov 18 – Add public reply
39. Always prompt and work to meet your requirements – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Rebecca Blake – 22 Oct 18 – Add public reply
40. Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Emma Wilcott – 12 Oct 18 – Add public reply
41. Very good thanks. Zero for sourcing as I knew venue I wanted to use. :-) Kx – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 0/10 – Please rate how our team performed in sourcing venues that match your brief?

    Kim Willis – 11 Oct 18 – Add public reply
42. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Henrietta Olsson – 09 Oct 18 – Add public reply
43. Stacey gave great customer service, always available to discuss my booking, and excellent communication all round. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Business customer – 08 Oct 18 – Add public reply
44. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Joe Wales – 03 Oct 18 – Add public reply
45. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Joe Wales – 03 Oct 18 – Add public reply
46. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Joe Wales – 03 Oct 18 – Add public reply
47. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Joe Wales – 03 Oct 18 – Add public reply
48. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Joe Wales – 03 Oct 18 – Add public reply
49. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Joe Wales – 03 Oct 18 – Add public reply
50. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Joe Wales – 03 Oct 18 – Add public reply

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