Hospitality Guaranteed Reviews

1. Very friendly and understanding staff, particularly under pressure :) – How would you describe the overall customer service from Hospitality Guaranteed?

   • 8/10 – Please rate the speed and efficiency of our service.
   • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

   Jo Webb – 20 Sep 22 – Add public reply
2. Fab, Lindsey is wonderful and so helpful (and others in the team I've spoken to before) :-) – How would you describe the overall customer service from Hospitality Guaranteed?

   • 9/10 – Please rate the speed and efficiency of our service.
   • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

   PML – 12 Sep 22 – Add public reply
3. Professional, friendly, knowledgeable - a pleasure to work with! – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Julie Hodgkisson – 22 Aug 22 – Add public reply
4. excellent service and feedback following evetn – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Anna Aplin – 12 Aug 22 – Add public reply
5. Excellent customer service quickly getting back in touch with us, listening to our requirements and providing regular updates to find a suitable venue. – How would you describe the overall customer service from Hospitality Guaranteed?

   • 8/10 – Please rate the speed and efficiency of our service.
   • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

   Carrie Hush – 10 Aug 22 – Add public reply
6. Fantastic service always – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Karen Walker – 29 Jul 22 – Add public reply
7. Gemma was very supportive and made the booking process very easy. Please note - I am providing a work email address as the booking was for a work meeting but these are my personal opinions. – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Jude Williams – 22 Jul 22 – Add public reply
8. They were absolutely amazing, so helpful and took the stress away completely. Communication was fantastic as well, really happy with the service. – How would you describe the overall customer service from Hospitality Guaranteed?

   • 9/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

   Laura Ann Marshall – 06 Jul 22 – Add public reply
9. • 5/10 – Please rate the speed and efficiency of our service.
   • 5/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

   Linda Palser – 29 Jun 22 – Add public reply
10. Great – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Sue Donnelly – 15 Jun 22 – Add public reply
11. Great – How would you describe the overall customer service from Hospitality Guaranteed?

    • 4/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Sue Donnelly – 15 Jun 22 – Add public reply
12. Great service from Sarah – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 7/10 – Please rate how our team performed in sourcing venues that match your brief?

    Sue Donnelly – 27 May 22 – Add public reply
13. Excellent service from Lindsey – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Serena southall – 23 May 22 – Add public reply
14. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Carolann Whitney-Maddocks – 20 May 22 – Add public reply
15. Having worked with Hospitality Guaranteed for a number of years at a number of locations across the UK, I couldn't offer higher praise. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Mark Clegg – 21 Apr 22 – Add public reply
16. • 9/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Becky chivers – 19 Apr 22 – Add public reply
17. It was a last minute request and Gemma did amazing at quickly sourcing hotels in the area and confirming availability and costs. Gemma was also on holiday for one day so passed on a colleague's name who continued to deal with the request in Gemma's absence. It was excellent customer service in a very short timeframe to arrange. Thanks Gemma – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Carrie – 30 Mar 22 – Add public reply
18. Really friendly and helpful. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Katie Parrish – 17 Mar 22 – Add public reply
19. Fantastic – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Becky Rock – 03 Mar 22 – Add public reply
20. Very helpful! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Kathryn – 28 Feb 22 – Add public reply
21. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Debbie Mace – 15 Feb 22 – Add public reply
22. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Ian Phillipson – 14 Feb 22 – Add public reply
23. Brilliant! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Diane Graham – 24 Jan 22 – Add public reply
24. Usual high levels of service, especially as this was a late request - thanks. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Ian Phillipson – 17 Jan 22 – Add public reply
25. I was extremely happy with the overall customer service. They were very helpful, courteous, and couldn't do enough. Thank you to the team at Hospitality Guaranteed. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Diane Graham – 12 Jan 22 – Add public reply
26. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Lucy Gould – 14 Dec 21 – Add public reply
27. excellent so helpful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    serena southall – 13 Dec 21 – Add public reply
28. Great, very efficient and thorough. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Lucy Gould – 13 Dec 21 – Add public reply
29. Jessica & Gemma always excel in my expectations. Their communication is timely and efficient and they follow up with phone calls if more information is required, ensuring an exceptional level of detail in the booking process. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Louise Tweedie – 06 Dec 21 – Add public reply
30. Great service as always. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Lucy Gould – 06 Dec 21 – Add public reply
31. I found them very helpful and accommodating to whatever needs we required on the day. Thanks to everyone – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Jackie Hughes – 30 Nov 21 – Add public reply
32. The service and communication was excellent. Nothing was ever too much to ask and they went over and above what I would have expected. I wish every business was like this. Thank you – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Susan Richards – 11 Nov 21 – Add public reply
33. Ace as usual. Keep it up! :-) – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Ian Phillipson – 02 Nov 21 – Add public reply
34. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Sophie Harris – 27 Oct 21 – Add public reply
35. Hospitality Guaranteed provide an excellent service but the Hotel did not meet expectations. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Louise Tweedie – 20 Oct 21 – Add public reply
36. There was a miscommunication regarding numbers that was quickly rectified and Hospitality we very apologetic. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Louise Tweedie – 13 Oct 21 – Add public reply
37. Great service from Hospitality Guaranteed, a big ask to source accommodation in an area with a large event already limiting availability, and they came up with several good possibilities. The selected hotel was to the high standard they always deliver. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Trina – 11 Oct 21 – Add public reply
38. Always helpful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Kim – 07 Oct 21 – Add public reply
39. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Sophie Harris – 29 Sep 21 – Add public reply
40. Great! Our event was really short notice and you representative match all our requirements in a quick and precise manner. Very efficient, helpful and just what you need when you have anything last minute to arrange. Thanks Amanda – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Lucy – 18 Sep 21 – Add public reply
41. • 9/10 – Please rate the speed and efficiency of our service.
    • 7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Chloe Beer – 13 Aug 21 – Add public reply
42. Service was excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Debbie Mace – 05 Aug 21 – Add public reply
43. Excellent service – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Debbie Mace – 05 Aug 21 – Add public reply
44. Great very efficient especially at such short notice. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Lucy Gould – 28 Jul 21 – Add public reply
45. The staffs are very friendly and helpful. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 7/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Danielle Guei – 02 Jul 21 – Add public reply
46. Quietly efficient – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Sarah Bradbury – 29 Jun 21 – Add public reply
47. great service as always – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    allan cochran – 17 Jun 21 – Add public reply
48. Booking process was really quick and easy. Jessica was really helpful throughout. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Susanne Buchan – 09 Jun 21 – Add public reply
49. Amanda was really helpful and patient while helping me through an urgent request, which was the first booking I had made using the system. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Susanne Buchan – 04 Jun 21 – Add public reply
50. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Rebecca Blake – 12 May 21 – Add public reply

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