Hospitality Guaranteed reviews and feedback - independently hosted by CustomerSure

Ben Gash went above and beyond with sourcing venues for our meeting ... Pleasure doing business with him and looking forward to the next event! – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jo-Ann Green – 25 Apr 18 – Add public reply

Friendly, knowledgeable & helpful staff make using the service quick, easy and straightforward – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Sharon – 18 Apr 18 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Steve WHITCOMBE – 09 Mar 18 – Add public reply

Natalie was absolutely outstanding, and I could not have delivered the event without her help. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Michelle Dobson – 06 Mar 18 – Add public reply

Natalie was excellent from start to finish during this process, despite me making several changes along the way. I would have no hesitation in recommended HG and their staff for great service delivery. Thanks again Natalie :) – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jason O – 19 Jan 18 – Add public reply

Personally, I find the service Hospitality Guaranteed offers invaluable, in this age of significant staffing and structure changes having a link to an organization that knows and is able to respond to both our needs and desires built up over a number of years a huge assistance, frankly without their support we would not be able to put on the level of events we do. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Mark Clegg – 18 Jan 18 – Add public reply

excellent – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

lisa nicholas – 19 Dec 17 – Add public reply

Excellent client liaison – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.

Helen – 18 Dec 17 – Add public reply

very friendly and knowledgeable – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

karen podlaszewski – 15 Dec 17 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lyndsey Mobberley – 08 Dec 17 – Add public reply

Exceptional – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Jackie Shelton Apprenticeship Manager UK & Nordics Honeywell Building Solutions – 06 Dec 17 – Add public reply

Exceptional – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Jackie Shelton Apprenticeship Manager UK & Nordics Honeywell Building Solutions – 06 Dec 17 – Add public reply

Fantastic! – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Richard O'Brien – 30 Nov 17 – Add public reply

Customer service is outstanding, when I phone everyone is always very helpful and knowledgeable. I would like to mention Natalie Howe who is absolutely outstanding - her care and attention to detail is phenomenal. Definitely a very safe pair of hands for conference. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lynne Laws – 17 Nov 17 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Emily Bentley, Communicate Technology PLC – 07 Nov 17 – Add public reply

HG found venues that met our needs and managed relationship with the hotel. – How would you describe the overall customer service from Hospitality Guaranteed?

8/10 – Please rate the speed and efficiency of our service.
7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Ruth Parkinson – 02 Nov 17 – Add public reply

Using HG takes the stress out of organisation of events and conferences. They understand about details and know the right questions to ask. Altogether a fantastic service. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lynne Laws – 02 Nov 17 – Add public reply

very good- no hassle at all – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

hayley – 30 Oct 17 – Add public reply

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
8/10 – Please rate how our team performed in sourcing venues that match your brief?

Babcock Training Limited – 17 Oct 17 – Add public reply

The accommodation service is invaluable and saves a huge amount of time, effort and budget. Jade is very professional and we wouldn't hesitate on using HG again. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Emily Bentley, Communicate Technology PLC – 13 Oct 17 – Add public reply

Good - nice to be reminded of numbers etc. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Sue Franklin – 12 Oct 17 – Add public reply

good and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

7/10 – Please rate the speed and efficiency of our service.
7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
7/10 – Please rate how our team performed in sourcing venues that match your brief?

gemma harrison – 12 Oct 17 – Add public reply

Excellent. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Michelle Dobson – 10 Oct 17 – Add public reply

Wonderful, efficient, speedy, reactive and reliable. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lynne Laws – 28 Sep 17 – Add public reply

I have and have always found the service to be excellent. It is service friendly and very efficient. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lynne Laws – 11 Sep 17 – Add public reply

Quick to respond to enquiries and very supportive and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Susan Skinner – 08 Aug 17 – Add public reply

Very good, efficient and friendly. – How would you describe the overall customer service from Hospitality Guaranteed?

8/10 – Please rate the speed and efficiency of our service.
8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Hazel Raffle – 25 Jul 17 – Add public reply

Thank you for your help and we would certainly use your service in the future and I would recommend your services to our partners and colleagues. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Michael Rogers – 25 Jul 17 – Add public reply

Very good, Ben was very helpfull – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

KAREN GRANEY – 17 Jul 17 – Add public reply

Professional and responsive and very helpful. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
2/10 – Please rate how our team performed in sourcing venues that match your brief?

Francesca – 21 Jun 17 – Add public reply

Natalie ensured that we got all the information that we needed from the hotel and was on hand when we had questions. It worked smoothly with the hotel and the arrrangements meant that our conference was a success - well we think so but we are waiting for delegate feedback – How would you describe the overall customer service from Hospitality Guaranteed?

8/10 – Please rate the speed and efficiency of our service.
8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
8/10 – Please rate how our team performed in sourcing venues that match your brief?

Ruth Parkinson – 09 Jun 17 – Add public reply

The event went like clockwork and exceeded expectations in almost every respect. – How would you describe the overall customer service from Hospitality Guaranteed?

7/10 – Please rate the speed and efficiency of our service.
8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
8/10 – Please rate how our team performed in sourcing venues that match your brief?

Kenny Adamson – 18 May 17 – Add public reply

VERY GOOD – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

KAREN GRANEY – 15 May 17 – Add public reply

Fine - they did what was needed – How would you describe the overall customer service from Hospitality Guaranteed?

6/10 – Please rate the speed and efficiency of our service.
8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
8/10 – Please rate how our team performed in sourcing venues that match your brief?

Ruth Parkinson – 05 Apr 17 – Add public reply

Very efficient and most helpful – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jane Gillie – 06 Mar 17 – Add public reply

Super friendly, helpful and efficient - thank you so much! – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Miriam Hiraman – 03 Mar 17 – Add public reply

Very efficient and friendly. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Hazel Coupe – 28 Feb 17 – Add public reply

H G is a fantastic service. Customer care is second to none. I can relax in the knowledge that I can book a conference and that all the contracts and arrangements will be taken care of without any stress on my behalf. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lynne Laws – 15 Feb 17 – Add public reply

very efficient and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Sue Franklin – 17 Jan 17 – Add public reply

Was very happy with the service and will definitely use you again – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Julie Williams – 19 Dec 16 – Add public reply

7/10 – Please rate the speed and efficiency of our service.
6/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
7/10 – Please rate how our team performed in sourcing venues that match your brief?

Harriet – 23 Nov 16 – Add public reply

Fantastic customer service from start to finish. Ben has been very helpful throughout – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Darren Parkin – 28 Oct 16 – Add public reply

Always prompt & efficient service from Ben - my main contact when I have had to organise these events. – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Shani Vickers – 12 Oct 16 – Add public reply

Natalie is awesome! She takes the time to make sure everything is right for your event and always follows up. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
8/10 – Please rate how our team performed in sourcing venues that match your brief?

Sophie Manning – 12 Oct 16 – Add public reply

I find the customer service from Hospitality Guaranteed is first class. It is a wonderful service. I can honestly say that whoever I deal with are most professional and efficient. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lynne Laws – 30 Sep 16 – Add public reply

Excellent and highly professional!! – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jackie Shelton Apprenticeship Manager UK & Nordics Honeywell Building Solutions – 23 Sep 16 – Add public reply

Brilliant!!!!! – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.

Paul Copper – 21 Jul 16 – Add public reply

HG are the Top Gun of its field. Ben is the "Maverick" (Tom Cruise) in the team. Always ready to push things to the edge of the envelope... that's his job. The Whole Team are the Best of the Best... The Elite..... The top 1% of their industry..... they don't breed them any better than this! – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Paul Copper – 14 Jul 16 – Add public reply

Good - takes the strain away from us – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Sue Franklin – 14 Jul 16 – Add public reply

Always helpful and very professional in sourcing conference venues at a good rates. – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Colin Lishmund – 08 Jul 16 – Add public reply

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