Hospitality Guaranteed reviews and feedback - independently hosted by CustomerSure

Usual high levels of service, especially as this was a late request - thanks. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Ian Phillipson – 17 Jan 22 – Add public reply

I was extremely happy with the overall customer service. They were very helpful, courteous, and couldn't do enough. Thank you to the team at Hospitality Guaranteed. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Diane Graham – 12 Jan 22 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lucy Gould – 14 Dec 21 – Add public reply

excellent so helpful – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

serena southall – 13 Dec 21 – Add public reply

Great, very efficient and thorough. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lucy Gould – 13 Dec 21 – Add public reply

Jessica & Gemma always excel in my expectations. Their communication is timely and efficient and they follow up with phone calls if more information is required, ensuring an exceptional level of detail in the booking process. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Louise Tweedie – 06 Dec 21 – Add public reply

Great service as always. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lucy Gould – 06 Dec 21 – Add public reply

I found them very helpful and accommodating to whatever needs we required on the day. Thanks to everyone – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jackie Hughes – 30 Nov 21 – Add public reply

The service and communication was excellent. Nothing was ever too much to ask and they went over and above what I would have expected. I wish every business was like this. Thank you – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Susan Richards – 11 Nov 21 – Add public reply

Ace as usual. Keep it up! :-) – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Ian Phillipson – 02 Nov 21 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Sophie Harris – 27 Oct 21 – Add public reply

Hospitality Guaranteed provide an excellent service but the Hotel did not meet expectations. – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Louise Tweedie – 20 Oct 21 – Add public reply

There was a miscommunication regarding numbers that was quickly rectified and Hospitality we very apologetic. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Louise Tweedie – 13 Oct 21 – Add public reply

Great service from Hospitality Guaranteed, a big ask to source accommodation in an area with a large event already limiting availability, and they came up with several good possibilities. The selected hotel was to the high standard they always deliver. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Trina – 11 Oct 21 – Add public reply

Always helpful – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Kim – 07 Oct 21 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Sophie Harris – 29 Sep 21 – Add public reply

Great! Our event was really short notice and you representative match all our requirements in a quick and precise manner. Very efficient, helpful and just what you need when you have anything last minute to arrange. Thanks Amanda – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lucy – 18 Sep 21 – Add public reply

9/10 – Please rate the speed and efficiency of our service.
7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
8/10 – Please rate how our team performed in sourcing venues that match your brief?

Chloe Beer – 13 Aug 21 – Add public reply

Service was excellent – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Debbie Mace – 05 Aug 21 – Add public reply

Excellent service – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Debbie Mace – 05 Aug 21 – Add public reply

Great very efficient especially at such short notice. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lucy Gould – 28 Jul 21 – Add public reply

The staffs are very friendly and helpful. – How would you describe the overall customer service from Hospitality Guaranteed?

7/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Danielle Guei – 02 Jul 21 – Add public reply

Quietly efficient – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Sarah Bradbury – 29 Jun 21 – Add public reply

great service as always – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

allan cochran – 17 Jun 21 – Add public reply

Booking process was really quick and easy. Jessica was really helpful throughout. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Susanne Buchan – 09 Jun 21 – Add public reply

Amanda was really helpful and patient while helping me through an urgent request, which was the first booking I had made using the system. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Susanne Buchan – 04 Jun 21 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Rebecca Blake – 12 May 21 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

10 out of 10 - huge thanks to Sharon who works so tirelessly to cater for all our event needs. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

Very Good service - recommend to anyone wishing to take the stress out of booking events to use HG – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

Excellent - the team at HG took a lot of pressure off a very busy and ever changing itinerary. A huge thanks to all involved for making it manageable and a successful event. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

Great customer service, quick turn around with requests. Thank you ! – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

Pleasure to work with HG - all staff are very accommodating and knowledgeable. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

Great to deal with - heavy and challenging demands which were all fulfilled. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

Marvellous – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

Excellent - even with last minute changes very professional and quick to respond – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 30 Mar 21 – Add public reply

Excellent - would not have been able to coordinate all the meetings without the expertise of Sharon. Vey professional and knowledgeable. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 15 Mar 21 – Add public reply

Sarah Tweddle is outstanding - Not sure we would of got everything finalised without her expert advice and assistance. A real credit to HG and a huge help with our bookings – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 08 Feb 21 – Add public reply

Brilliant service. Nothing seems to be too much trouble even with last minute cancellations / additions - outstanding. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 08 Feb 21 – Add public reply

Excellent service from Sarah Tweddle. Assisting and on call at all hours of the day - outstanding ! – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 08 Feb 21 – Add public reply

Sarah Tweddle has been my contact for the booking, at all times she has been incredibly knowledgeable, polite, patient and an absolute joy to work with. She has taken on board the brief to the highest regard and her service and efficiency is second to none in a very challenging time for all. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Vicki Talbott – 04 Feb 21 – Add public reply

Very good. Always helpful and proactive. – How would you describe the overall customer service from Hospitality Guaranteed?

8/10 – Please rate the speed and efficiency of our service.
8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
8/10 – Please rate how our team performed in sourcing venues that match your brief?

FW/Wiltshire – 26 Jan 21 – Add public reply

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Ian Phillipson – 26 Jan 21 – Add public reply

Always good, professional and keen to find a solution for our needs. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Ian Phillipson – 01 Oct 20 – Add public reply

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