Hospitality Guaranteed Reviews
Based on 439 reviews and 438 ratings our customers rate us 9.5/10.
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Very efficient, responsive and understanding when we had to cancel and re-start twice! – How would you describe the overall customer service from Hospitality Guaranteed?
- 8/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Lucy Gould – 02 Dec 22 – Add public reply
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Really good, Cory was super helpful and made the process easy. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Susan Adams – 30 Nov 22 – Add public reply
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excellent as always – How would you describe the overall customer service from Hospitality Guaranteed?
- 8/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 8/10 – Please rate how our team performed in sourcing venues that match your brief?
anna aplin – 30 Nov 22 – Add public reply
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Friendly and professional communication from Sarah, a real pleasure to work with and extremely helpful. Sourced us a perfect hotel for our conference. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Keren Clifford – 29 Nov 22 – Add public reply
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All worked perfectly - Lindsey was a superstar – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Mark Cowley – 28 Nov 22 – Add public reply
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- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Carolann Whitney-Maddocks – 18 Nov 22 – Add public reply
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Very efficient and friendly – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Samantha Wills – 15 Nov 22 – Add public reply
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Gemma is always very helpful and informative, its a pleasure to have her support us in our bookings – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
sharon – 07 Nov 22 – Add public reply
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Very pleased with the service. – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Amanda – 06 Oct 22 – Add public reply
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Very friendly and understanding staff, particularly under pressure :) – How would you describe the overall customer service from Hospitality Guaranteed?
- 8/10 – Please rate the speed and efficiency of our service.
- 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 8/10 – Please rate how our team performed in sourcing venues that match your brief?
Jo Webb – 20 Sep 22 – Add public reply
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Fab, Lindsey is wonderful and so helpful (and others in the team I've spoken to before) :-) – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
PML – 12 Sep 22 – Add public reply
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Professional, friendly, knowledgeable - a pleasure to work with! – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Julie Hodgkisson – 22 Aug 22 – Add public reply
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excellent service and feedback following evetn – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Anna Aplin – 12 Aug 22 – Add public reply
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Excellent customer service quickly getting back in touch with us, listening to our requirements and providing regular updates to find a suitable venue. – How would you describe the overall customer service from Hospitality Guaranteed?
- 8/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Carrie Hush – 10 Aug 22 – Add public reply
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Fantastic service always – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Karen Walker – 29 Jul 22 – Add public reply
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Gemma was very supportive and made the booking process very easy. Please note - I am providing a work email address as the booking was for a work meeting but these are my personal opinions. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Jude Williams – 22 Jul 22 – Add public reply
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They were absolutely amazing, so helpful and took the stress away completely. Communication was fantastic as well, really happy with the service. – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Laura Ann Marshall – 06 Jul 22 – Add public reply
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- 5/10 – Please rate the speed and efficiency of our service.
- 5/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 8/10 – Please rate how our team performed in sourcing venues that match your brief?
Linda Palser – 29 Jun 22 – Add public reply
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Great – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Sue Donnelly – 15 Jun 22 – Add public reply
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Great – How would you describe the overall customer service from Hospitality Guaranteed?
- 4/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Sue Donnelly – 15 Jun 22 – Add public reply
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Great service from Sarah – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 7/10 – Please rate how our team performed in sourcing venues that match your brief?
Sue Donnelly – 27 May 22 – Add public reply
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Excellent service from Lindsey – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Serena southall – 23 May 22 – Add public reply
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- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Carolann Whitney-Maddocks – 20 May 22 – Add public reply
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Having worked with Hospitality Guaranteed for a number of years at a number of locations across the UK, I couldn't offer higher praise. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Mark Clegg – 21 Apr 22 – Add public reply
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- 9/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Becky chivers – 19 Apr 22 – Add public reply
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It was a last minute request and Gemma did amazing at quickly sourcing hotels in the area and confirming availability and costs. Gemma was also on holiday for one day so passed on a colleague's name who continued to deal with the request in Gemma's absence. It was excellent customer service in a very short timeframe to arrange. Thanks Gemma – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Carrie – 30 Mar 22 – Add public reply
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Really friendly and helpful. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Katie Parrish – 17 Mar 22 – Add public reply
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Fantastic – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Becky Rock – 03 Mar 22 – Add public reply
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Very helpful! – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Kathryn – 28 Feb 22 – Add public reply
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- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Debbie Mace – 15 Feb 22 – Add public reply
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- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Ian Phillipson – 14 Feb 22 – Add public reply
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Brilliant! – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Diane Graham – 24 Jan 22 – Add public reply
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Usual high levels of service, especially as this was a late request - thanks. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Ian Phillipson – 17 Jan 22 – Add public reply
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I was extremely happy with the overall customer service. They were very helpful, courteous, and couldn't do enough. Thank you to the team at Hospitality Guaranteed. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Diane Graham – 12 Jan 22 – Add public reply
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- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Lucy Gould – 14 Dec 21 – Add public reply
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excellent so helpful – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
serena southall – 13 Dec 21 – Add public reply
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Great, very efficient and thorough. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Lucy Gould – 13 Dec 21 – Add public reply
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Jessica & Gemma always excel in my expectations. Their communication is timely and efficient and they follow up with phone calls if more information is required, ensuring an exceptional level of detail in the booking process. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Louise Tweedie – 06 Dec 21 – Add public reply
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Great service as always. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Lucy Gould – 06 Dec 21 – Add public reply
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I found them very helpful and accommodating to whatever needs we required on the day. Thanks to everyone – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Jackie Hughes – 30 Nov 21 – Add public reply
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The service and communication was excellent. Nothing was ever too much to ask and they went over and above what I would have expected. I wish every business was like this. Thank you – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Susan Richards – 11 Nov 21 – Add public reply
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Ace as usual. Keep it up! :-) – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Ian Phillipson – 02 Nov 21 – Add public reply
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- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Sophie Harris – 27 Oct 21 – Add public reply
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Hospitality Guaranteed provide an excellent service but the Hotel did not meet expectations. – How would you describe the overall customer service from Hospitality Guaranteed?
- 9/10 – Please rate the speed and efficiency of our service.
- 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Louise Tweedie – 20 Oct 21 – Add public reply
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There was a miscommunication regarding numbers that was quickly rectified and Hospitality we very apologetic. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 9/10 – Please rate how our team performed in sourcing venues that match your brief?
Louise Tweedie – 13 Oct 21 – Add public reply
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Great service from Hospitality Guaranteed, a big ask to source accommodation in an area with a large event already limiting availability, and they came up with several good possibilities. The selected hotel was to the high standard they always deliver. – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Trina – 11 Oct 21 – Add public reply
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Always helpful – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Kim – 07 Oct 21 – Add public reply
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- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Sophie Harris – 29 Sep 21 – Add public reply
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Great! Our event was really short notice and you representative match all our requirements in a quick and precise manner. Very efficient, helpful and just what you need when you have anything last minute to arrange. Thanks Amanda – How would you describe the overall customer service from Hospitality Guaranteed?
- 10/10 – Please rate the speed and efficiency of our service.
- 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 10/10 – Please rate how our team performed in sourcing venues that match your brief?
Lucy – 18 Sep 21 – Add public reply
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- 9/10 – Please rate the speed and efficiency of our service.
- 7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
- 8/10 – Please rate how our team performed in sourcing venues that match your brief?
Chloe Beer – 13 Aug 21 – Add public reply
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