Hospitality Guaranteed Reviews

1. As good as always, your service makes booking an external event quick and easy. – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Fraser Burling – 16 Jul 19 – Add public reply
2. Good service – How would you describe the overall customer service from Hospitality Guaranteed?

   • 9/10 – Please rate the speed and efficiency of our service.
   • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

   Tracey Doughty – 15 Jul 19 – Add public reply
3. Great, always so helpful and friendly – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Beth – 09 Jul 19 – Add public reply
4. Absolutely brilliant service and complete professionalism throughout :-) – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Jacqui Souden – 21 Jun 19 – Add public reply
5. Very efficient & professional, particularly as this was a "short notice" booking. Excellent follow up service offered post meeting & my feedback was taken on board and a swift response from the venue obtained and fed back to me – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Hilary Martyn-Clark – 20 Jun 19 – Add public reply
6. • 8/10 – Please rate the speed and efficiency of our service.
   • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

   Tracey Doughty – 20 Jun 19 – Add public reply
7. Friendly and helpful. – How would you describe the overall customer service from Hospitality Guaranteed?

   • 8/10 – Please rate the speed and efficiency of our service.
   • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

   Patricia Downes – 12 Jun 19 – Add public reply
8. Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   Michelle Dobson – 12 Jun 19 – Add public reply
9. very happy with the friendly and prompt service I receive from your teams – How would you describe the overall customer service from Hospitality Guaranteed?

   • 10/10 – Please rate the speed and efficiency of our service.
   • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
   • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

   karen – 11 Jun 19 – Add public reply
10. Very good. Most of all Stacey gave me confidence she would always carry out my requests and communicate information correctly and in a timely manner. Plus always very helpful and happy all the time. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tina Wilson – 10 Jun 19 – Add public reply
11. Very friendly and courteous team. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Hazel Rockingham – 06 Jun 19 – Add public reply
12. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Claire Lowery – 05 Jun 19 – Add public reply
13. EXCELLENT! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Paul Copper – 05 Jun 19 – Add public reply
14. • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 29 May 19 – Add public reply
15. • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 29 May 19 – Add public reply
16. Always followed up with an email are phone call which was very helpful. We did go back with changes but were very accommodating to assist. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Vicky Forster – 29 May 19 – Add public reply
17. Great service. We had a great conference HG made booking the venue easy letting me focus on the content of the day itself. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Alex – 24 May 19 – Add public reply
18. very good – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Jacob Hastings – 17 May 19 – Add public reply
19. Customer service good as usual. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 10 May 19 – Add public reply
20. Hospitality Guaranteed are superb at what they do and despite the overwhelmingly negative experience we had in terms of the venue and their response I would without question recommend HG moving forward. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Mark Clegg – 08 May 19 – Add public reply
21. Always excellent service ... very friendly, knowledgeable and patient. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Jo-Ann – 07 May 19 – Add public reply
22. • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Lee Budd – 02 May 19 – Add public reply
23. Excellent service from Ben Gash, as always. Always friendly and professional! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Charlea Hubbard – 01 May 19 – Add public reply
24. Excellent. It was not a case of once booked now move on, the support was there all through the event and after it sorting out a minor problem. A pleasure to work with all the team. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Linda – 18 Apr 19 – Add public reply
25. • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Alison Wilson – 15 Apr 19 – Add public reply
26. • 8/10 – Please rate the speed and efficiency of our service.
    • 7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Alison Wilson – 15 Apr 19 – Add public reply
27. fantasically friendly – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Victoria Maddern – 10 Apr 19 – Add public reply
28. excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Yvonne Caffrey – 08 Apr 19 – Add public reply
29. . – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Yvonne Caffrey – 08 Apr 19 – Add public reply
30. Excellent – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Linda – 30 Mar 19 – Add public reply
31. Very good. We work on the self managed basis and already know the venue we want however despite this the HG team are always very helpful and efficient when it comes to contracting and invoicing. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Jessica Spragg – 12 Mar 19 – Add public reply
32. Good communication and fast response to any changes that I requested – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Carolyn White – 12 Mar 19 – Add public reply
33. Great service, Thanks to Ben Gash for all your help! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Charlea Hubbard – 12 Mar 19 – Add public reply
34. • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 06 Mar 19 – Add public reply
35. I LOVE HG... They are the "TOP GUN" of their field. The best of the best, the elite!!! Do you have a clear view of my opinion? Great value for money! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Paul Copper – 27 Feb 19 – Add public reply
36. Helpful, efficient and accommodating. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Lee Budd – 26 Feb 19 – Add public reply
37. Helpful, efficient and accommodating. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Lee Budd – 26 Feb 19 – Add public reply
38. Stacey was very good at keeping me update – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 18 Feb 19 – Add public reply
39. Fab, love dealing with HG – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    sharon warner – 18 Feb 19 – Add public reply
40. Very good – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Claire Lowery – 15 Feb 19 – Add public reply
41. Very good – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Claire Lowery – 15 Feb 19 – Add public reply
42. Very satisfied with service received. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Fiona – 15 Feb 19 – Add public reply
43. I am extremely happy with the service I have received thus far. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Fiona – 15 Feb 19 – Add public reply
44. Ben Gash has been absolutely fantastic! Not only did he source exactly what I asked at VERY short notice he made the documents easy to sign as I was WFH and I didn't have access to a printer, he made sure I got exactly what I asked for, promptly and easily and without any fuss or stress. His customer service was nothing short of spectacular. He has also followed up with me as a duty of aftercare for my booking to make sure all went according to what was planned. I will 100% be going to Ben for all my future requirements, he and the service I received at Hospitality Guaranteed was brilliant. I have been a PA for 10 years now and have never come across a supplier who took so much time and effort in ensuring the service I got was as professional and timely as this. Thank you Ben for making my job easy! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Katie Shorting – 15 Feb 19 – Add public reply
45. Always top notch and very responsive to requests however last minute they may be! – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Gill Lewis – 14 Feb 19 – Add public reply
46. Very helpful – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 14 Feb 19 – Add public reply
47. Great comms and dealt with my query promptly – How would you describe the overall customer service from Hospitality Guaranteed?

    • 9/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Karen Hichens – 08 Feb 19 – Add public reply
48. • 10/10 – Please rate the speed and efficiency of our service.
    • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

    Lisa James – 04 Feb 19 – Add public reply
49. Over all customer service is very good, I have marked down on the sourcing venue, only because I have selected where we wanted to go myself. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 8/10 – Please rate the speed and efficiency of our service.
    • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

    Tracey Doughty – 30 Jan 19 – Add public reply
50. Hospitality Guaranteed have that right mix of friendly attitude mixed with total professionalism and efficiency. A commodity getting rarer every day. Keep it up. – How would you describe the overall customer service from Hospitality Guaranteed?

    • 10/10 – Please rate the speed and efficiency of our service.
    • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
    • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

    Linda Henman – 29 Jan 19 – Add public reply

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