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Hospitality Guaranteed Reviews

Based on 490 reviews and 489 ratings our customers rate us 9.5/10.

Lindsey was excellent in fulfilling all our requirements. The process was easy and Lindsey was quick to respond to any of our queries. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 9/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

08/02/2023

Very efficient, responsive and understanding when we had to cancel and re-start twice! – How would you describe the overall customer service from Hospitality Guaranteed?

  • 8/10 – Please rate the speed and efficiency of our service.
  • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

02/12/2022

Really good, Cory was super helpful and made the process easy. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

30/11/2022

excellent as always – How would you describe the overall customer service from Hospitality Guaranteed?

  • 8/10 – Please rate the speed and efficiency of our service.
  • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

30/11/2022

Friendly and professional communication from Sarah, a real pleasure to work with and extremely helpful. Sourced us a perfect hotel for our conference. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

29/11/2022

All worked perfectly - Lindsey was a superstar – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

28/11/2022

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

18/11/2022

Very efficient and friendly – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

15/11/2022

Gemma is always very helpful and informative, its a pleasure to have her support us in our bookings – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

07/11/2022

Very pleased with the service. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 9/10 – Please rate the speed and efficiency of our service.
  • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

06/10/2022

Very friendly and understanding staff, particularly under pressure :) – How would you describe the overall customer service from Hospitality Guaranteed?

  • 8/10 – Please rate the speed and efficiency of our service.
  • 8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

20/09/2022

Fab, Lindsey is wonderful and so helpful (and others in the team I've spoken to before) :-) – How would you describe the overall customer service from Hospitality Guaranteed?

  • 9/10 – Please rate the speed and efficiency of our service.
  • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

12/09/2022

Professional, friendly, knowledgeable - a pleasure to work with! – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

22/08/2022

excellent service and feedback following evetn – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

12/08/2022

Excellent customer service quickly getting back in touch with us, listening to our requirements and providing regular updates to find a suitable venue. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 8/10 – Please rate the speed and efficiency of our service.
  • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

10/08/2022

Fantastic service always – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

29/07/2022

Gemma was very supportive and made the booking process very easy. Please note - I am providing a work email address as the booking was for a work meeting but these are my personal opinions. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

22/07/2022

They were absolutely amazing, so helpful and took the stress away completely. Communication was fantastic as well, really happy with the service. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 9/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

06/07/2022

  • 5/10 – Please rate the speed and efficiency of our service.
  • 5/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 8/10 – Please rate how our team performed in sourcing venues that match your brief?

29/06/2022

Great – How would you describe the overall customer service from Hospitality Guaranteed?

  • 9/10 – Please rate the speed and efficiency of our service.
  • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

15/06/2022

Great – How would you describe the overall customer service from Hospitality Guaranteed?

  • 4/10 – Please rate the speed and efficiency of our service.
  • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

15/06/2022

Great service from Sarah – How would you describe the overall customer service from Hospitality Guaranteed?

  • 9/10 – Please rate the speed and efficiency of our service.
  • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 7/10 – Please rate how our team performed in sourcing venues that match your brief?

27/05/2022

Excellent service from Lindsey – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

23/05/2022

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

20/05/2022

Having worked with Hospitality Guaranteed for a number of years at a number of locations across the UK, I couldn't offer higher praise. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

21/04/2022

  • 9/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

19/04/2022

It was a last minute request and Gemma did amazing at quickly sourcing hotels in the area and confirming availability and costs. Gemma was also on holiday for one day so passed on a colleague's name who continued to deal with the request in Gemma's absence. It was excellent customer service in a very short timeframe to arrange. Thanks Gemma – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

30/03/2022

Really friendly and helpful. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

17/03/2022

Fantastic – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

03/03/2022

Very helpful! – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

28/02/2022

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

15/02/2022

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

14/02/2022

Brilliant! – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

24/01/2022

Usual high levels of service, especially as this was a late request - thanks. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

17/01/2022

I was extremely happy with the overall customer service. They were very helpful, courteous, and couldn't do enough. Thank you to the team at Hospitality Guaranteed. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

12/01/2022

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

14/12/2021

excellent so helpful – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

13/12/2021

Great, very efficient and thorough. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

13/12/2021

Jessica & Gemma always excel in my expectations. Their communication is timely and efficient and they follow up with phone calls if more information is required, ensuring an exceptional level of detail in the booking process. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

06/12/2021

Great service as always. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

06/12/2021

I found them very helpful and accommodating to whatever needs we required on the day. Thanks to everyone – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

30/11/2021

The service and communication was excellent. Nothing was ever too much to ask and they went over and above what I would have expected. I wish every business was like this. Thank you – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

11/11/2021

Ace as usual. Keep it up! :-) – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

02/11/2021

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

27/10/2021

Hospitality Guaranteed provide an excellent service but the Hotel did not meet expectations. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 9/10 – Please rate the speed and efficiency of our service.
  • 9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

20/10/2021

There was a miscommunication regarding numbers that was quickly rectified and Hospitality we very apologetic. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 9/10 – Please rate how our team performed in sourcing venues that match your brief?

13/10/2021

Great service from Hospitality Guaranteed, a big ask to source accommodation in an area with a large event already limiting availability, and they came up with several good possibilities. The selected hotel was to the high standard they always deliver. – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

11/10/2021

Always helpful – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

07/10/2021

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

29/09/2021

Great! Our event was really short notice and you representative match all our requirements in a quick and precise manner. Very efficient, helpful and just what you need when you have anything last minute to arrange. Thanks Amanda – How would you describe the overall customer service from Hospitality Guaranteed?

  • 10/10 – Please rate the speed and efficiency of our service.
  • 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
  • 10/10 – Please rate how our team performed in sourcing venues that match your brief?

18/09/2021

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