Hospitality Guaranteed reviews and feedback - independently hosted by CustomerSure

I always get a 5 star service from HG. The team are fantastic, i would urge anyone and everyone to use them. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Aimee Blackburn – 03 Jan 24

Absolutely fantastic. Amy went above and beyond yet again, to ensure we had a brilliant event. Thank you – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jude – 21 Dec 23

excellent – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Damian Cebo – 18 Dec 23

Having worked at Babcock for numerous years, I have liaised with HG who have always been professional, polite, patient and efficient. Most recently I recieved support from Sarah and Amy with an event that needed a quick turnaround, they were able to deliver a proposal that met our needs and throughout were available to answer questions and respond quickly. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Veena Popat – 12 Dec 23

Lindsey could not be more helpful and resolved any queries we had efficiently and in a timely manner. – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

W Tribe – 04 Dec 23

8/10 – Please rate the speed and efficiency of our service.
7/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
8/10 – Please rate how our team performed in sourcing venues that match your brief?

Ruth Lethem – 27 Nov 23

It is the first time I have used your service - I was very impressed, thank you – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Kate Rice – 24 Nov 23

Excellent service - request was actioned and turned around very quickly. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Maggie – 20 Nov 23

outstanding as always – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Colin Bradshaw – 10 Nov 23

Amy and Lindsay were absolutely amazing thank you for all your help. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Angelina Nowak – 09 Nov 23

Good – How would you describe the overall customer service from Hospitality Guaranteed?

8/10 – Please rate the speed and efficiency of our service.
8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Linda Palser – 09 Nov 23

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Tammy Ward – 09 Nov 23

excellent – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Becky Chivers – 08 Nov 23

very efficient and kept informed all the way – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Michael Robson – 07 Nov 23

Amy is fantastic, very friendly and always willing to help. – How would you describe the overall customer service from Hospitality Guaranteed?

8/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
7/10 – Please rate how our team performed in sourcing venues that match your brief?

Rebecca – 02 Nov 23

Excellent and friendly as always – How would you describe the overall customer service from Hospitality Guaranteed?

8/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

David Fittes – 02 Nov 23

This event was really well received by all attendees, so many thanks for your help. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jude – 01 Nov 23

Amy was incredibly patient and helpful with this booking and her help was very much appreciated. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jude – 01 Nov 23

Very good, Amy was extremely helpful from start to finish – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Dawn Ross – 01 Nov 23

Helpful – How would you describe the overall customer service from Hospitality Guaranteed?

8/10 – Please rate the speed and efficiency of our service.
8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
8/10 – Please rate how our team performed in sourcing venues that match your brief?

Michelle Maguire – 07 Aug 23

Great service as ever from Lindsey Curwen, prompt helpful and able to book my team accommodation at late notice - With Lindsey, hospitality is always guaranteed – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Sam – 24 Jul 23

Cory was very quick to source a location, he was friendly and helpful as always. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jude – 24 Jul 23

excellent – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Becky Chivers – 21 Jul 23

Professional, polite and speedy – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Julia Boyce – 11 Jul 23

Gemma Bains was so helpful and accommodated any changes that needed to be made to our booking :) – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
9/10 – Please rate how our team performed in sourcing venues that match your brief?

Nicola Small – 11 Jul 23

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Becky Chivers – 02 Jul 23

As always, Gemma and the rest of the team, was incredibly flexible and helpful – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jude – 30 Jun 23

Always available, always happy to be of help, professional. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Sue Long – 27 Jun 23

excellent – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Becky Chivers – 14 Jun 23

Lindsey was brilliant, we had to make a few changes to numbers, but she dealt with our requests quickly and efficiently. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jude – 14 Jun 23

excellent – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Becky Chivers – 24 May 23

Brilliant customer service. Gemma Bains was fantastic. This was the first time I'd made a booking and her help was invaluable. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Elaine – 12 May 23

excellent – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Becky Chivers – 26 Apr 23

good – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Ruth Lethem – 03 Apr 23

Very good service and sourced our required hotel. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Amanda Jones – 23 Mar 23

The customer service I have received on multiple occasions has been nothing but positive and prompt. I would highly recommend them to my colleagues. Thank you for the service you provide. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
9/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jade Newton – 23 Mar 23

Unable to answer the question around sourcing a venue as I had already done that on this occassion – How would you describe the overall customer service from Hospitality Guaranteed?

8/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
0/10 – Please rate how our team performed in sourcing venues that match your brief?

Andrea Walker – 06 Mar 23

Great service from the team - they were able to help at last minute for me to secure a hotel for myself and my team. Lindsey and Sarah were absolute stars. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Sam Leverton – 27 Feb 23

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Amanda Meaden – 21 Feb 23

Always outstanding service – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Stephen Cobb – 13 Feb 23

very happy thank you – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Jude Williams – 09 Feb 23

Lindsey was excellent in fulfilling all our requirements. The process was easy and Lindsey was quick to respond to any of our queries. – How would you describe the overall customer service from Hospitality Guaranteed?

9/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Wendi Tribe – 08 Feb 23

Very efficient, responsive and understanding when we had to cancel and re-start twice! – How would you describe the overall customer service from Hospitality Guaranteed?

8/10 – Please rate the speed and efficiency of our service.
8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Lucy Gould – 02 Dec 22

Really good, Cory was super helpful and made the process easy. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Susan Adams – 30 Nov 22

excellent as always – How would you describe the overall customer service from Hospitality Guaranteed?

8/10 – Please rate the speed and efficiency of our service.
8/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
8/10 – Please rate how our team performed in sourcing venues that match your brief?

anna aplin – 30 Nov 22

Friendly and professional communication from Sarah, a real pleasure to work with and extremely helpful. Sourced us a perfect hotel for our conference. – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Keren Clifford – 29 Nov 22

All worked perfectly - Lindsey was a superstar – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Mark Cowley – 28 Nov 22

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Carolann Whitney-Maddocks – 18 Nov 22

Very efficient and friendly – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

Samantha Wills – 15 Nov 22

Gemma is always very helpful and informative, its a pleasure to have her support us in our bookings – How would you describe the overall customer service from Hospitality Guaranteed?

10/10 – Please rate the speed and efficiency of our service.
10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
10/10 – Please rate how our team performed in sourcing venues that match your brief?

sharon – 07 Nov 22

Hospitality Guaranteed Reviews

Based on 531 reviews and 530 ratings our customers rate us 9.5/10.

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