It was a last minute request and Gemma did amazing at quickly sourcing hotels in the area and confirming availability and costs. Gemma was also on holiday for one day so passed on a colleague's name who continued to deal with the request in Gemma's absence. It was excellent customer service in a very short timeframe to arrange. Thanks Gemma – How would you describe the overall customer service from Hospitality Guaranteed?

• 10/10 – Please rate the speed and efficiency of our service.
• 10/10 – Please rate the knowledge and advice from your Hospitality Guaranteed representative.
• 10/10 – Please rate how our team performed in sourcing venues that match your brief?